Dry Farm Wines is hiring a
Hospitality Account Concierge

Summary

The job is for a Hospitality Account Concierge at Dry Farm Wines, a premier Artisan Wine company. The role involves providing exceptional customer service via various channels and making each member's day 1% better with every interaction. The company offers a flexible work schedule, distributed work model, high compensation, gym stipend, opportunities for growth, and a strong team culture.

Requirements

• You must have at least 3 years of experience in a customer-facing position
• You have wine knowledge and can speak about wine extensively
• You have an unquenchable thirst for learning
• You must show proficiency in working between multiple programs in a fast-paced environment

Responsibilities

• Always put yourself in the Member's point of view
• Personalize replies in all channels when interacting with Members; we don't ever sound scripted
• Multi-task between all channels (chat, SMS, email, phone)
• Communicate directly and clearly with your team
• Maintain a 'can-do' attitude, daily
• Take accountability for any and all actions; making mistakes is the best way to learn

Preferred Qualifications

Ideally, you've worked remotely before

Benefits

• Above Market Compensation
• Distributed Work Model with a limited in office policy
• 4-day work week
• Generous 401k, Profit Sharing, and Defined Benefit plans available
• Paid gym stipend
• Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow
• The opportunity to connect with an exceptional and talented team on a daily basis