HR Back-office Coordinator

Summary

Join Sutherland, a global leader with a strong presence in Bulgaria, and work for a prestigious global e-commerce client. This opportunity offers career advancement, remote work flexibility, and a competitive salary package. You will address partner queries, prioritize solutions, maintain company standards, and thrive in a collaborative team environment. The role requires excellent Polish and English proficiency, previous customer service experience, and strong communication skills. Sutherland provides additional health and life insurance, generous annual leave, paid breaks, food vouchers, and world-class training.

Requirements

• Excellent Polish proficiency (B2H)
• Great Command of English (B2)
• Strong communication skills to nurture customer relationships
• Ability to multitask and make swift decisions
• Kindness and politeness are key
• Aptitude for simplifying complex information

Responsibilities

• Address partner queries promptly and professionally
• Prioritize effective solutions for partners' needs
• Uphold company standards and radiate positivity
• Thrive in collaborative teamwork environments

Preferred Qualifications

Previous customer service experience preferred

Benefits

• Job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave, including wellness days
• Paid breaks to recharge
• Food vouchers to fuel your day
• Clear career advancement opportunities
• Remote work flexibility
• Competitive salary package
• World-class on-the-job training
• Fully digital employee services via eSignature
• Employee assistance program for support anytime
• Exclusive employee discount portal
• Lucrative referral program
• Rewards and recognition for excellence
• Relocation assistance available
• Subsidized multisport card
• In-house learning and development portals
• Engaging office events and wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events
• Exposure to global business practices