Hr Experience Specialist III

Summary

Join Velocity Global as a Human Resource Specialist and support our employees and clients remotely. You will manage the employee lifecycle, assist clients with HR needs, and maintain our HR database. Responsibilities include coordinating employment life cycles, providing expert client support, managing client relationships, ensuring employee and client satisfaction, and maintaining HR records. You will need a Bachelor's degree in HR or equivalent experience, 6 years of regional HR experience, business proficiency in English and the local language, and strong communication and conflict resolution skills. This role offers flexible time off, parental leave, health and dental insurance (where applicable), retirement savings, an employee incentive plan, a WFH stipend, company and spot bonuses. Velocity Global is committed to diversity and inclusion.

Requirements

• Bachelor's degree in Human Resources or equivalent experience
• 6 years of regional ( country or region ) Human Resources experience or equivalent experience required
• Business proficiency in the English language and local language, if applicable required
• Research-oriented, organized, and detailed
• Conflict handling and resolution skills
• Experience with employment law
• Interest in international business and contributing at a high level

Responsibilities

• Coordinate every aspect of the employment life cycle for our supported employees through close collaboration with global internal teams such as Immigration and Payroll teams, and external parties such as local service providers
• Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert
• Manage client relationships in conjunction with members of the client services team
• Ensure employee satisfaction and retention amongst our supported employees with sincerity and passion, always with a customer service mindset
• Ensure client satisfaction through quick onboarding timelines and always maintaining our resolution time service level agreement
• Manage and audit all HR records, including personal information, onboarding documents, personal documents, contract documents, and job-specific information
• Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
• Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
• Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
• Anticipate potential issues, support the root cause analysis, and raise it to the concern teams while ensuring resolution
• Other tasks as assigned… as a high-growth company, we embrace supporting ALL areas of the business

Benefits

• Flexible Time Off + Parental Leave
• Health and Dental Insurance (where applicable)
• Retirement Savings + Employee Incentive Plan
• WFH Stipend
• Company Bonus + Spot Bonuses