HR Master Data Management Trainee

Summary

Join KOSTAL Group's new global business service center in Hungary as a first-level agent, providing first-level support and handling global master data maintenance in the corporate HR master data system. Maintain personnel actions for non-SAP countries, manage global organizational objects, and respond to inquiries in the ticketing system. Diagnose issues, escalate when needed, and maintain communication with customers and technical teams. Meet SLAs, follow global processes, and provide excellent customer service. This role offers flexible working conditions with remote work possibilities and is based in Budapest, Hungary. The position requires ongoing studies until at least January 2026 and a minimum of 25 hours per week availability.

Requirements

• Ongoing studies at least until January 2026
• Min 25 (up to 40h) hours per week working availability
• Proficient oral and written English
• Strong user level MS Office skills (Excel /MS Outlook)
• Flexibility
• Analytical thinking
• Ability to learn and adapt
• Team player, communicates well
• Detail oriented and precise

Responsibilities

• Act as first point of contact for HR professionals (customers) regarding HR master data maintenance
• Maintaining personnel actions (hires, leavers, etc.) as a service for non-SAP countries like USA & Brazil (ADP), Poland (GT), Czech Republic (Target) and others
• Maintaining global organizational objects (departments, positions) in HR DataCube and their relationships (solid, dotted)
• Respond and investigate inquiries and issues raised in ticketing system
• Properly diagnose issues and route to the next level of support if needed
• Escalating issues and maintain communication with the customer and technical teams in a timely manner through resolution
• SLA’s are being met through support groups
• Follow global processes and guidelines when investigating and solving different topics
• Provide first in class customer service
• Document information regarding technical issues (tickets) in the ticketing system

Preferred Qualifications

Previous experience in a similar role is a plus

Benefits

• Flexible working conditions with remote work possibility (in-person presence is required from time to time), you can have a real work-life balance
• Modern, newly renovated, sustainable office with parking space and bicycle storage area in the heart of Budapest
• Supportive, diverse and highly skilled community
• Ability to really make a difference and build new processes from scratch, you can participate in the formation and shape of the BSC processes