Hunger Hotline Program Associate

Summary

Join Hunger Free America as a full-time, remote Hunger Hotline Associate supporting the USDA National Hunger Clearinghouse. You will respond to calls, provide referrals for food and social service resources, collect data, conduct research, and translate documents. This role requires fluency in Spanish, experience with social services, and proficiency in Microsoft Office and other software. The position offers a competitive hourly rate, comprehensive health insurance with fully paid employee premiums, and generous paid time off. The schedule is flexible, with a requirement for at least one closing shift per week. The position is based remotely, with the option for in-person work in NYC.

Requirements

• Have education in social work, social services, public health, nutrition or other related fields
• Have prior work or volunteer experience with emergency food programs, safety net programs, and other social services
• Be proficient with using Microsoft Office programs like Word, Excel, and PowerPoint
• Be proficient with using office software programs such as Salesforce and Slack, or have the ability to learn quickly
• Be fluent in Spanish
• Be adaptable and able to work well under pressure
• Be an organized self-starter who works well independently
• Have excellent time management skills
• Have a flexible schedule (with exceptions noted)
• Be available to work at least one closing (12PM EST - 8PM EST) shift per week, with possible additional closing shifts, as-needed
• Be available to work the closing shift at least one Friday a month, depending on availability, need, and number of Fridays in a month

Responsibilities

• Respond to calls on the USDA National Hunger Hotline to provide referrals (by phone, text, or email) for federal and community food and social service resources (in 8-hour shifts occurring between 8 a.m. to 8 p.m. EST, Monday – Friday)
• Collect data on call trends with call surveys
• Speak with callers in crisis and de-escalate conflict
• Conduct data research, validation, and entry related to the Clearinghouse Database
• Translate documents and texts from English to Spanish or vice versa for Clearinghouse outreach and communications materials
• Create and host presentations relating to the Clearinghouse and nutrition programs
• Conduct outreach as needed
• Keep up with federal and nonprofit nutrition program changes as they occur
• Perform other duties relating to Clearinghouse operations, as assigned

Preferred Qualifications

• Be able to frequently remain in a stationary position
• Be able to occasionally move about inside the office to access filing cabinets, office machinery, other offices, etc
• Constantly operate a computer and other office productivity machinery such as a phone, calculator, copy machine and computer printer
• Occasionally travel around New York City and possibly outside of NYC to attend meetings, conferences, and other organizational events
• Frequently communicate with staff, donors, volunteers, and clients and be able to exchange accurate information in these interactions

Benefits

• Strong health insurance plan which includes fully paid employee premiums and a health reimbursement account
• Generous vacation, holiday, and sick time
• Option for in-person work at our HQ in New York City