Remote HVAC Field Supervisor

Summary

Join the team of experts and realize your true potential! Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

Requirements

• High school diploma or GED with additional training and 10 plus years’ experience in HVAC
• Demonstrated basic leadership skills
• Demonstrated ability to train others in technical skills and effective customer service
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with no supervision
• Proficient and able to install a basic duct fitting
• Advanced skills in troubleshooting and repairing commercial HVACR equipment, refrigeration systems, chillers, boiler systems, data centers, and related equipment with no supervision
• Ability to calculate heat gain and loss on commercial buildings using approved methods
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and stairs and to maneuver to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Responsibilities

• Be a Safety Leader to all technicians in your area
• Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
• Lead installations, retro fits and large-scale projects
• Perform regular site visits with technicians and assists Branch Manager in reviewing past performance and areas of concern; conducting training customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives
• Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness
• Trains employees on technical skills, company processes and procedures, and safety rules and practices
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Performs vehicle inspections to ensure company property and tools are being used, maintained and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities
• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives
• Serves as a resource to the sales staff on technical issues regarding products and services
• Assists the Branch Manager with administrative tasks and other duties as needed or assigned to meet customer needs, performs service, maintenance, and installation work
• Performs all other duties as needed or assigned

Benefits

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• Training opportunities through our Experts University
• Career Development opportunities