IAM/IDM Support Engineer

Summary

Join our growing team as a highly motivated IAM/IDM Support Engineer. You will provide operational support for IAM/IDM systems, including IBM Tivoli, Okta, and Microsoft Entra ID. Key responsibilities include user lifecycle management, troubleshooting authentication issues, managing identity federation, and working with stakeholders to implement access controls. You will also maintain system uptime, assist with upgrades, and create documentation. The ideal candidate possesses strong hands-on experience with the specified IAM platforms and a solid understanding of security best practices.

Requirements

• Strong hands-on experience with IBM Tivoli Access Manager/IBM Security Verify (configuration, support, and troubleshooting)
• Hands-on experience with Okta Identity Cloud (especially user management, SSO, MFA, API integrations)
• Solid experience managing and troubleshooting Microsoft Entra ID (Azure Active Directory) environments
• Knowledge of authentication protocols like SAML, OAuth, OpenID Connect, LDAP, Kerberos
• Familiarity with integrating applications via SSO and identity federation
• Strong analytical and problem-solving skills with attention to detail
• Good understanding of security best practices and compliance requirements (e.g., GDPR, SOX)
• Experience with ticketing systems like ServiceNow, Jira, or Remed

Responsibilities

• Provide operational support for IAM/IDM systems including IBM Tivoli (IBM Security Verify), Okta, and Entra ID
• Perform user lifecycle management tasks: provisioning, de-provisioning, access reviews, and role management
• Troubleshoot and resolve authentication, authorization, and integration issues across different applications and systems
• Manage identity federation, SSO, MFA, and directory synchronization setups
• Work with internal stakeholders to implement access controls and policy updates
• Maintain system uptime, patch management, backup, and recovery processes for IAM systems
• Assist with upgrades, migrations, and integration projects involving IAM platforms
• Create and maintain documentation related to processes, troubleshooting steps, and system configurations
• Monitor systems for security vulnerabilities and compliance requirements; escalate where necessary
• Participate in on-call support rotations and incident management activities