IAM/IGA Technical Account Manager

Summary

Join Saviynt as a Technical Account Manager (TAM) and leverage your expertise in Identity Governance and Administration to provide exceptional technical and customer service to key accounts. You will be responsible for resolving complex problems, ensuring successful product implementation, and expanding the usage of Saviynt's platform. This role requires a minimum of 8 years of relevant experience and a proven track record of delivering successful solution outcomes. You will collaborate with internal teams and clients, manage projects, and identify opportunities for service improvement and upselling. Saviynt offers a comprehensive benefits package including medical, dental, vision, life insurance, 401k, unlimited PTO, and more. The company fosters a positive and dynamic work environment with opportunities for growth and learning.

Requirements

• Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain
• Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs
• Professional work experience as part of an enterprise software company or systems integrator
• Experience interfacing and communicating with clients and partners
• Experience in managing multiple projects
• Experience with project planning, resource management, scope, schedule and status, documentation
• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy, Incident Response Policy/Procedures, Business Continuity/Disaster Recovery Policy/Procedures, Mobile Device Policy, Account Management Policy, Access Control Policy, Personnel Security Policy, Privacy Policy

Responsibilities

• Communicate with customers and internal teams to explain products and implementation schedules
• Review technical requirements, schedules, and customer interactions
• Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs
• Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs
• Identify the services and support customers to make effective and productive use of Saviynt platform by bringing in thought leadership in architecture and design
• Produce Service implementation estimates and plans to support the implementation of Saviynt solutions
• Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions
• Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch
• Managing the ongoing relationship with customers to ensure that they continue to make effective use of Saviynt products
• Analyze customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs
• Communicating the Saviynt vision and product roadmap
• Managing upsell and cross-sell opportunities, negotiating contracts and pricing
• Driving expansion opportunities

Preferred Qualifications

Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C++ identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches
• Employee Recognition Programs
• Team Socials