Remote ICT Administrator III

Summary

The job is for a 2nd and 3rd level IT support role at Deutsche Telekom IT Solutions Slovakia, focusing on service maintenance, incident resolution, change management, and problem-solving in a global data distribution platform. The role requires advanced ICT knowledge and English proficiency.

Requirements

• ICT Application Operation & Management – 2
• IT/PC literacy - Expert
• HW/SW overview - Advanced
• Core platform knowledge - Advanced

Responsibilities

• Independently check, execute, solve (where appropriate), and creates tickets in order to maintain service to customers according to given quality KPIs and internal processes
• 2nd  and 3rd level INM support
• Smooth and uninterrupted operation of customers’ environment
• Conformity with the internal work instructions and process guidelines within DTAG
• Follow the defined escalation standards in case of deviations
• Investigate the root cause of incidents and initiate actions to improve or correct the situation
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
• Act as technical lead, solves and coordinates activities  and other deliverables in order to fulfil KPIs and management requests across related technologies
• Single Point of Contact for at least one customer, area or technology within supported service
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support
• Train and participate on education of other employees
• Create and maintain documentation
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation
• Participation in remote support provision
• Monitoring and operation of decentralized and central systems for service provision
• Tool-supported processing of service requests and incidents to provide and troubleshoot IT services in direct contact with the user in compliance with the specified SLAs
• Supporting the rollout of customer systems
• Carrying out error analyzes in the returns process
• Operation of complex systems, networks and system landscapes
• Monitoring and lifecycle management
• Collaboration with other process owners and those responsible for the operational organization of the department
• Co-design of sustainable lifecycle management while maintaining process standards (including event management, access management, certificate management, configuration management, service continuity management, capacity management, availability management)
• Participation in the commissioning and operation of complex systems in the Linux environment
• Problem and error analysis, problem solving even in complex systems or system landscapes

Benefits

• We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment
• Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas: Financial benefits, Benefits with focus on learning and development, Benefits with focus on health and sport, Benefits with focus on family and work – life balance, Other benefits
• For more information about our benefits click to Benefits ( https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems )
• Final salary is negotiable
• We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€ /brutto
• * Please be informed that our remote working possibility is only available within Slovakia. due to European taxation regulation