ICT Administrator III

Summary

Join Deutsche Telekom IT Solutions Slovakia as a 2nd-level INM support specialist and ensure smooth operation of customer environments. You will investigate and resolve incidents, manage changes, and act as a single point of contact for customers or technologies. Responsibilities include coordinating internal and vendor support, training colleagues, and maintaining documentation. The ideal candidate possesses experience in ICT application operation and management, IT/PC literacy, and knowledge of specific technologies like Sikom CC, RedHat/Linux/Windows, SQL databases, and SIP/TCP-IP. Fluency in German and English is required, along with a valid certification in a relevant technology and understanding of ITIL processes. Deutsche Telekom offers a comprehensive benefits package focused on work-life balance, learning and development, health and sport, family support, and other perks.

Requirements

• Have experience with ICT Application Operation & Management – 2
• Have IT/PC literacy - Expert
• Have HW/SW overview - Advanced
• Have knowledge/experience with: Sikom CC 2nd Level , RedHat / Linux / Windows, SQL Datenbank, SIP / TCP-IP
• Are communicative, team player and have analytical thinking, training/mentoring skills and presentation skills
• Speak German – Upper intermediate (B2)
• Speak English – Intermediate (B1)
• Have valid certification in given technology
• Have overview of the ITIL processes

Responsibilities

• 2nd level INM support
• Smooth and uninterrupted operation of customers’ environment
• Conformity with the internal work instructions and process guidelines within DTAG
• Follow the defined escalation standards in case of deviations
• Investigate the root cause of incidents and initiate actions to improve or correct the situation
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
• Act as technical lead, solves and coordinates activities and other deliverables in order to fulfill KPIs and management requests across related technologies
• Single Point of Contact for at least one customer, area or technology within supported service
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support
• Train and participate on education of other employees
• Create and maintain documentation
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation

Preferred Qualifications

Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise

Benefits

• An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment
• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits
• Salary 1250
• Final salary is negotiable
• We are offering base salary depending on seniority level and previous experience of candidate
• In addition to base salary we provide variable part and other financial benefits
• Base salary will not be lower than 1050€ /brutto