Dane Street is hiring a
IME Customer Service Representative, Remote - United States

Summary

The Customer Service Representative at Dane Street is responsible for handling new cases, assigning them to physicians, monitoring case progress, and updating clients. An Associate's Degree and relevant experience in healthcare or insurance settings are preferred. The role can be done remotely with benefits including health insurance, retirement plans, performance bonuses, life insurance options, hospital indemnity, critical illness, accident indemnity, pet insurance plans, basic life insurance, short-term disability, long-term disability coverage, a 401k plan with company match, Apple equipment for remote workspace, and a media stipend.

Requirements

• An Associate’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred

Responsibilities

• Handle receipt of new cases and review/verify information and requests
• Draft cases by entering information into the Dane Street system, AccessDS
• Work with client on any information missing pertinent to processing claim
• Sort, organize and create medical document listing - if required by client, and in line with specific special handling
• Assign/schedule new cases to physicians for review with the appropriate physician
• Ensure that the assigned physician has no conflict of interest with the case assignment
• Monitor, process and track cases to ensure we meet deadlines
• Update clients frequently on cases in progress
• Ensure proper documentation for specified cases is provided to the client
• Other duties & special projects, as assigned and based on business needs

Benefits

• Health insurance
• Retirement plans
• Performance bonuses
• Life insurance options
• Hospital indemnity
• Critical illness
• Accident indemnity
• Pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• 401k plan with a company match
• Apple equipment for remote workspace
• Media stipend