Remote Customer Service Representative

Summary

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family.

Requirements

• An Associate’s Degree is preferred
• JOB RELEVANT EXPERIEN CE: Business experience in a healthcare and/or insurance setting is preferred
• Present exceptional communication skills with a clear understanding of company business lines
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines
• Computer literacy and typing skills are essential

Responsibilities

• Handling Receipt of New Cases: Intake new cases and review/verify information and requests
• Draft cases by entering information into the Dane Street system, AccessDS
• Work with client on any information missing pertinent to processing claim
• Sort, organize and create medical document listing - if required by client, and in line with specific special handling
• Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician
• Ensure that the assigned physician has no conflict of interest with the case assignment
• Oversight of Cases: Monitor, process and track cases to ensure we meet deadlines
• Client Interaction: Update clients frequently on cases in progress
• May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer
• Ensure proper documentation for specified cases is provided to the client

Benefits

• Health insurance
• Retirement plans
• Performance bonuses
• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Hospital indemnity
• Critical illness
• Accident indemnity
• Pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend are provided for remote workspace