Implementation Developer

Summary

Join our dynamic PMO team as a highly skilled Implementation Engineer in the travel technology industry. You will play a key role in implementing and configuring Sabre, Amadeus, and/or Navitaire solutions for our partners, collaborating with internal and external teams to ensure successful deployment and optimization. Your expertise in these systems will be crucial in delivering exceptional solutions that enhance operational efficiency and customer satisfaction. You will report to the Director PMO and work closely with stakeholders to understand business requirements and design effective solutions. This role requires proven experience in implementation engineering within the travel technology sector, in-depth knowledge of Sabre, Amadeus, and/or Navitaire, and strong problem-solving and communication skills. We offer a comprehensive benefits package including flexible paid time off, travel experience credit, and a work-from-anywhere program.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience as an Implementation Engineer or similar role in the travel technology industry
• In-depth knowledge and hands-on experience with Sabre, Amadeus, and/or Navitaire systems and their implementation processes
• Strong understanding of travel industry standards, protocols, and best practices, including IATA standards
• Proficiency in system configuration, integration, and troubleshooting in the travel technology space
• Excellent problem-solving and analytical skills with a keen attention to detail
• Effective communication and collaboration skills to work with both technical and non-technical stakeholders
• Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment
• Ability to work with remote teams across the globe
• Willingness to travel occasionally to client sites for project implementation and support

Responsibilities

• Collaborate with partners to understand their business requirements and objectives related to travel technology systems
• Design and implement Sabre, Amadeus, and/or Navitaire solutions to meet partner requirements, ensuring adherence to best practices and industry standards
• Configure travel technology systems, including setting up user access, creating workflows, defining system parameters, and customizing interfaces
• Collaborate with cross-functional teams to integrate travel technology solutions with existing systems and third-party applications
• Conduct system testing and quality assurance to ensure the integrity and stability of implemented solutions
• Provide technical guidance and support to partners and end-users during the implementation process and post-implementation
• Troubleshoot and resolve technical issues, working closely with internal and external teams to ensure timely resolution
• Maintain documentation of system configurations, processes, and customizations for reference and knowledge sharing purposes
• Collaborate with the other team members to deliver timely and with great quality
• Build implementation artifacts (plans, roadmaps, etc.) and collaborate with others involved in the success of the solution
• Organize around continuous improvement of the practices and tools
• Stay up to date with the latest advancements and trends in travel technology, particularly in Sabre, Amadeus, and/or Navitaire, and proactively apply relevant knowledge to improve implementations

Preferred Qualifications

Familiarity with software development methodologies and tools (e.g., Agile, JIRA)

Benefits

• RRSP/401(k) Matching
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Credit
• Annual Wellness Credit
• Team Events and Monthly Lunches
• Home Office/Commuter Credit
• Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass