JumpCloud is hiring a
Implementation Engineering Consultant

Summary

The job description is for a Remote Onboarding Specialist role at JumpCloud, a SaaS company that provides directory platform services. The role involves guiding customers through the implementation and onboarding process of the JumpCloud platform, building custom onboarding plans when necessary, resolving issues via email or remote web session, collaborating with peers, and ensuring customer success.

Requirements

• Someone who likes the challenge of ensuring the success and delight of customers when using our software products
• Someone who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences
• A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software
• 3 or more years experience in a prior client-facing SaaS onboarding role
• Excellent project and account management skills
• Excellent interpersonal communication and customer service skills
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Strong oral and written communication skills
• Possesses a logical approach to problem solving
• Moderate infrastructure, architecture, integration, and environment knowledge

Responsibilities

• Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans
• Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased
• Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure
• Resolve onboarding and implementation issues via email, or remote web session
• Regularly follow-up with customers on recommendations, updates and action plans
• Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers

Preferred Qualifications

• Previous work experience in a technical domain, or positioning a SaaS product to those audiences, and a basic understanding of the following technologies is preferred, but not required
• User onboarding and offboarding
• Project management and implementation roll out experience
• Salesforce experience with account management and automation
• Administrating or supporting SMB environments & architecture
• Office365 / G-Suite administrative understanding
• Device Management - Windows, MacOS and Linux Operating Systems
• Directory Services , specifically Active Directory and LDAP
• Networking & Authentication (RADIUS a plus!)
• Single Sign-on, SCIM, and SAML
• Software systems setup and configuration experience

Benefits

Associates degree desired