Implementation Manager

Summary

Join USPack, a leading logistics provider, as an Implementation Manager and provide leadership and management support for all assigned implementations. You will ensure projects are completed timely and cost-effectively, maintain service quality, and troubleshoot technology and processes. This role requires weekly travel (80-95%) and collaboration with various departments. USPack offers a comprehensive benefits package including 401(k), health insurance, disability/life insurance, and paid time off for full-time employees. Part-time employees receive 401(k) and paid sick time. USPack fosters a collaborative and inclusive work environment where performance is recognized and career growth is encouraged.

Requirements

• Possess logistics/courier route management experience along with a background in contracting drivers, route scheduling and customer service skills
• Be analytical with an understanding of data
• Demonstrate internal/external relationship building, customer service focus, financial and business acumen
• Maintain a high level of professionalism, composure and calmness throughout all levels of implementation and assigned projects
• Have Basic MS Office Programs (Outlook, Excel, and Word) experience
• Maintain a valid driver’s license and clean, functional vehicle
• Have a High school diploma
• Have 2+ years implementation project management experience or within a related industry

Responsibilities

• Ensure assigned implementation projects are completed in a timely and cost effective manner
• Maintain the service quality of our customer’s implementation
• Implement and troubleshoot technology and processes in the field while working effectively with various departments during Implementation projects
• Be available to travel weekly with flexibility for some weekends to meet the company’s needs in all divisions (approximately 80-95% of required travel)
• Assist with the training of Field Operation Managers during Implementation to meet company requirements and standards
• Assist operations experiencing customer service failures
• Provide support to the leadership over assigned duties such as: field operations, training and/or deployment of new technology, site audits, etc
• Understand the scope of a project and proactively align or adjust priorities with broader goals
• Project manage small to medium implementations along with assisting on larger scale implementations
• Excel with the creation, organization and execution for all aspects of KPI’s, orientation guides, operational SOP’s and implementation planners for small to medium implementations

Preferred Qualifications

• Have a College Degree or equivalent experience
• Have previous Operations Manager experience in the transportation industry
• Have Six Sigma Certification
• Be available to work extra hours, weekends, and holidays

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(K)
• Paid Sick Time