Implementation Project Manager, Life Science Research Solution Platforms

Summary

Join our team as a Implementation Project Manager and be responsible for the overall end-to-end project management for customer implementations, working closely with customers, internal teams, and third-party vendors to deliver our solution on time and within budget. This is an external customer-facing implementation role that requires strong background experience with clinical trials and/or medical/academic research.

Requirements

• Bachelor's degree in Business, Engineering, Computer Science, Information Technology, or a related field
• At least 5 years of customer facing Project Management experience in the implementation of software products with responsibility for project delivery, continuous process improvement and people management
• At least 3 years of experience working in a software product company using common Agile methods (Scrum, Kanban, etc.)
• 2+ years of Clinical Research experience to include Study Design and Protocols and coordination with vendors of CTMS or other Clinical Trial software solutions
• Experience using vendor products for eConsent, eCOA, ePRO, CTMS, IRT, eTMF, RAVE, data management
• Thorough understanding of IT procedures and practices, functional teams, development environments, as well as its dependencies and challenges
• Experience using Atlassian JIRA and Confluence
• Deep expertise in several project management tools (Excel, SmartSheet and others)
• Demonstrated excellence in verbal and presentation communication skills to all levels of the organization and specifically during customer and stakeholder status calls
• Organized with attention to detail specifically to all the moving parts of the project
• Excellent analytical, logical thinking, and problem-solving skills and provide alternatives and solutions to risks, issues, and roadblocks to senior stakeholders
• Experience with developing and improving software delivery processes
• Experience managing project level budgets

Responsibilities

• Accountable for successful life-cycle delivery of all customer projects involving existing software and customized IT solutions
• Serve as the primary point of contact for customers throughout the implementation process, fostering strong relationships and ensuring clear communication
• Develop detailed project plans, timelines, and resource allocations to ensure smooth execution of implementation activities and alignment with the customer’s goals and regulatory requirements
• Identify and mitigate risks, proactively addressing any issues that may impact project delivery
• Create and monitor metrics, KPIs and reports for tracking the success of implementation projects, on-time and within budget
• Track profitability of each project and create necessary labor and process efficiencies needed
• Provide effective reports and dashboards to senior management on a regular basis
• Collaborate with internal teams, including software development, product management, research services, and customer success, to coordinate resources and deliverables
• Coordinate with functional teams to develop Epics and Stories in Jira projects
• Conduct thorough testing and quality assurance activities to validate the functionality and performance of implemented solutions before they are provided to the customer
• Solicit feedback from customers and stakeholders to continuously improve our implementation processes and product offerings
• Responsible for developing and maintaining expertise in Vibrent products: end to end knowledge of functionality, current and upcoming features, integrations, and possible gaps. Customers must be able to rely on you as an expert

Preferred Qualifications

• Experience in a Trials Success or Customer Success role with a Clinical Trials software solution company is strongly preferred
• Project Management Institute’s (PMI) PMP certification
• Master's degree in related field