Implementation Specialist

Summary

Join KarmaCheck, a dynamic technology startup revolutionizing digital identity verification, as a Delivery team member. This high-impact, 100% remote role (with occasional travel) focuses on shaping the customer onboarding experience. You will enable mid-market and enterprise customers to successfully use the KarmaCheck platform within their first 90 days. Collaborate with internal and external clients, configure accounts, troubleshoot issues, and document processes. This role requires strong communication, problem-solving, and technical aptitude. Competitive compensation and benefits are offered, including unlimited time off.

Requirements

• Cultivate client champions. You want to understand the challenges our customers face, and you want to help fix them
• Stay calm in the face of technical and/or customer challenges. You corral the right people to solve the problem, and inspire others with your can-do spirit
• Hold a team player perspective with a high level of integrity and a desire to assist your team - you can be flexible as the company and team scale
• Have aptitude and curiosity for digesting and effectively communicating technical concepts across audiences of varying technical ability
• Bring a resourceful attitude - you might not have all the answers, but you won’t stop until you find them

Responsibilities

• Enable mid-market and enterprise customers to onboard and successfully ramp during their first 90 days on the KarmaCheck platform
• Collaborate with internal and external clients to gather necessary data and documentation for account creation, and provide clear instructions and guidance to clients during the setup process
• Configure accounts within the KarmaCheck platform and with our partners, and customize account settings based on findings during discovery
• Troubleshoot setup challenges and resolve issues promptly to maintain project timelines
• Participate in client calls as necessary to maintain the trajectory of the implementation process, respond to inquiries and provide status updates on educational matters, ensuring a seamless implementation process
• Document configurations and project status for reference and audit purposes
• Assist with 5+ concurrent customer onboardings at any given time
• Help build best practices for launching, training, and supporting new customers
• Become an expert user of the KarmaCheck platform to help customers optimize their workflows
• Partner with internal teams, including Sales, Customer Support & Research (CSR), Product, and Engineering, to deliver a seamless customer experience
• Optimize customer onboarding workflows through process improvements

Benefits

• 100% remote work environment with only limited required travel
• Competitive benefits package including medical, dental, 401k, and EAP
• Unlimited time off policy