Ontic is hiring a
Implementation Specialist

Summary

Join Ontic as an Implementation Specialist to configure the software to meet client needs, work closely with internal teams, and ensure correct configurations. The role involves testing, troubleshooting, and resolving configuration-related issues. You will also partner with Knowledge Management to develop training materials and support Sales with custom prospect requests.

Requirements

• Bachelor's degree in a related field such as Business, Computer Science, or Communications
• 2+ years of experience in customer experience, client implementation, or related roles
• Strong project management and organization skills, with the ability to work independently, managing multiple projects and priorities
• Comfortable navigating ambiguity, with a strong sense of adaptability and problem-solving in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to communicate complex technical information to a non-technical audience
• Ability to quickly learn new technologies and software platforms

Responsibilities

• Work closely with clients to understand their business requirements and configure the software to meet those requirements
• Validate and test configurations to ensure that they are working as intended
• Troubleshoot and resolve any configuration-related issues
• Work closely with our development and product teams to understand the software and how it can be configured to meet client needs
• Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience
• Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices
• Support Sales as needed with custom prospect requests, workshops, or trials

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations