Impounds Supervisor

Summary

Join Lendbuzz's impound recovery team as a Supervisor and lead the recovery of impounded auto loan portfolio collateral. You will proactively assess and improve processes, maintain vendor relationships, and coordinate vehicle recovery while adhering to legal guidelines. The role involves managing team operations, handling escalated issues, negotiating impound fees, and collaborating with internal and external departments. You will be a subject matter expert on relevant regulations and support management initiatives. This position requires 2+ years of impound recovery experience and 2+ years in auto lending, along with a comfort level in complex initiatives and a fast-paced environment.

Requirements

• 2+ years of experience with recovering impounds
• Two years plus of experience in auto lending
• Comfortable owning complex initiatives requiring in depth subject matter expertise
• Excited by the idea of constant change. You are comfortable being uncomfortable
• Able to maintain order in a fast and fascinating environment
• Excited to take on new tasks as they come up and solve problems in real time
• Enjoy finding creative solutions to unique problems as they arise

Responsibilities

• Facilitate the process of recovering impounded auto loan portfolio collateral
• Proactively assess current processes and look for opportunities to improve
• Maintain relationships with vendor partners used to conduct recovery of impounds
• Coordinate recovery of seized vehicles, following State and Federal guidelines
• Maintain and update written policies and job aides related to the recovery of collateral
• Maintain effective communication with impounds associates, collections leadership and other internal departments
• Handle escalated issues as they arise
• Experience with negotiating impound fees and managing impound related costs
• Manage team’s day-to-day operations, including but not limited to case work, reporting, systems, etc
• Collaborate with other internal departments to ensure efficient handling of impounded collateral
• Be able to work with the legal team (internal and external) to facilitate the process of recovering impounded collateral
• Be a SME on local, state and federal regulations regarding vehicle recovery
• Support management directives and initiatives as requested