Inbound/Outbound Customer Engagement Analyst

Summary

MarketOne is seeking a highly motivated and independent professional with excellent communication skills, business acumen, and experience in B2B Marketing for the position of Inbound/Outbound Customer Engagement Analyst. Responsibilities include handling customer interactions via various channels, preparing notes, and following client-preferred methodologies. The role requires a minimum of three CXC passes with a Grade 1 or 2 in English Language or equivalent, proficiency in Microsoft Office applications, and at least two years of working experience.

Requirements

• Minimum of three CXC passes with a Grade 1 or 2 in English Language or equivalent
• A high proficiency in the use of Microsoft Office applications
• Working experience equivalent to a minimum of two years

Responsibilities

• Handle Inbound/Outbound chats, telephone calls and emails via the specified platform assigned
• Profile Inbound/Outbound interactions to generate sales leads or respond to customer service inquiries
• Prepare notes detailing the Inbound/Outbound interaction for quality assurance review and delivery to client
• Utilize client preferred means to access documents regarding lead routing, software key codes, product briefs, and general Inbound/Outbound related enablement
• Apply the client preferred methodology to ensure quality Inbound/Outbound conversations are conducted
• Perform any other related duties as assigned by management

Preferred Qualifications

Experience in B2B Marketing within an international work environment would also be an asset

Benefits

We offer competitive compensation packages including a productivity bonus