Industry Solutions Consultant, Systems Specialist

Summary

Join M-Files as a Systems Specialist and help customers optimize their information management using our innovative platform. You will consult with clients in various industries (tax, accounting, audit, etc.) to understand their needs and implement tailored M-Files solutions. This role requires strong consultative and project management skills, experience in relevant industries, and knowledge of business automation processes. You will lead solution implementations, provide training, and collaborate with sales teams. M-Files offers a supportive and collaborative environment with various benefits, including remote work flexibility, unlimited PTO, and comprehensive health insurance.

Requirements

• Strong consultative skills with the ability to engage customers in meaningful discussions about industry challenges and solutions
• Experience in tax, accounting, audit, insurance brokerage, wealth management, or management consulting
• Knowledge of business automation processes and enterprise content management solutions
• Proven ability to document client requirements and create solution specifications
• Strong project management and problem-solving skills to drive successful solution deployments
• Experience using enterprise software solutions, with a focus on business process optimization
• Strong people skills and an ability to listen to the customer and translate their needs into specific actions and solutions
• Ability to drive projects to completion and manage issues
• Capability and interest for learning new methods and techniques

Responsibilities

• Consult with customers to identify business challenges and recommend tailored M-Files solutions that align with industry best practices
• Lead solution implementations by defining customer requirements and ensuring seamless integration with existing systems and processes
• Provide industry-specific guidance to help clients optimize document and knowledge management workflows
• Facilitate training and enablement sessions for customers, ensuring they maximize the value of M-Files solutions
• Collaborate with sales teams to support pre-sales activities and present industry-focused solutions to prospective clients
• Serve as a project lead on small to mid-sized implementations, ensuring timely execution and customer satisfaction
• Advise on best practices for process automation, compliance, and document management within targeted industry verticals

Preferred Qualifications

• Experience and knowledge of Windows-based environments, including Windows server and Workstations, IIS and MS SQL Server, Active Directory and Group Policies, is helpful
• Experience and working knowledge of databases and SQL language, is helpful
• Experience and working knowledge of programming languages (e.g. C#), is helpful

Benefits

• As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)