Infertility/Maternity Nurse Care Manager

Summary

Join Included Health's Care and Case Management team as a Maternity Nurse Care Manager. This remote, patient-centered role focuses on providing holistic maternity care, from preconception to postpartum, via telehealth. You will create personalized care plans, guide members through routine and high-risk pregnancies, and collaborate with a multidisciplinary team. Strong clinical expertise in maternity care is essential, along with experience in care management and labor and delivery. The position requires a BSN, active compact RN license, CCM certification (or eligibility), and several years of relevant experience. Included Health offers a competitive salary, comprehensive benefits, and a remote-first culture.

Requirements

• Bachelor of Science in Nursing (BSN)
• Must reside in a compact NLC state
• Active Compact RN license in good standing with the nursing board of their state
• Active California Nursing License required
• Willingness to become licensed in multiple states
• Must have current CCM Certification or eligibility to sit exam within 6 months of hire
• 5 years of experience in nursing
• 2+ years experience working in care, case and disease management
• 2+ years experience working in labor and delivery
• 2+ years experience working in infertility
• Be comfortable discussing different medical conditions
• Experience with technology and an understanding of digital tools and EMR platforms
• Strong empathy and commitment to patient-centered care
• Meet volume goals while maintaining quality standards
• Flexibility and comfort in an evolving environment
• Strictly follow security and HIPAA regulations to protect our patients' medical information
• Be pleasant, responsive, and willing to work with and learn from our team
• Strong competence and ability to use multiple computer/medical record systems
• Collaborate well across diverse teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients
• Understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members
• Translate medical information into clear, accessible, and patient-friendly language
• Strict adherence to security and HIPAA regulations
• Prompt and regular attendance at assigned work location
• Capability to remain seated in a stationary position for prolonged periods
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required
• Capability to work with leadership, employees, and members in an appropriate manner

Responsibilities

• Deliver coordinated, patient-centered virtual Care Management by telephone or messaging that improves members' health outcomes
• Create impactful care plans together with members and our diverse care team, and help members achieve their desired goals
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general
• Partner with the members' local providers to ensure coordinated care
• Provide compassionate, longitudinal follow-up care, building supportive relationships

Preferred Qualifications

Spanish speaking desirable

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work