Information Security Engineer II

Summary

Join Rackspace as an Information Security Engineer and configure, improve, modify, and evaluate security tools and services in our hosting-based environment. You will conduct technology and system assessments and provide technical consultation to customers. This role requires adapting to evolving technology and staying current with cybersecurity news. You will partner with teams and vendors to resolve vulnerabilities and respond to security weaknesses. Leveraging systems like WAF, network security tools, database encryption, and more, you will build a fanatical customer outcome. Success in this role involves creating and maintaining customer loyalty by providing exceptional support.

Requirements

• Have intermediate knowledge of security concepts, principals and technologies
• Have intermediate knowledge of configuration, investigation, and analysis of Web Application Firewall (WAF) blocked events (Imperva WAF, Incapsula)
• Have knowledge of common web security vulnerabilities and recommended remediation
• Have knowledge of configuration and support of Log Management tools (Alert Logic)
• Have knowledge of configuration of Firewalls appliances (Cisco ASA/ASA-X/Firepower, Juniper SRX)
• Have knowledge of configuration of Load Balancers appliances (F5 LTM, Citrix Netscaler)
• Have knowledge of IPSEC and SSL VPN technologies
• Have ability to troubleshoot network connectivity using industry standard packet capture tools
• Have knowledge of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
• Have knowledge of networking concepts and devices (All OSI Layers)
• Have knowledge of Windows and Linux operating system administration
• Have understanding of public cloud security architectures, best practices, and services

Responsibilities

• Configure, improve, modify, and evaluate security tools and services in a hosting-based environment
• Conduct technology and system assessments
• Provide technical consultation to customers
• Partner with additional teams and third-party vendors to resolve security vulnerabilities and respond to all security weak points
• Leverage systems like web application (Web Application Firewall), network security (Intrusion Detection/Prevention Systems), database encryption and key management, Anti-Virus, File Integrity Monitoring (FIM), and network authentication (two-factor), to build a fanatical customer outcome
• Create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations
• Provide guidance on different deployment strategies
• Maintain up-to-date vendor related roadmaps and scheduled releases
• Execute device firmware upgrades across various platforms based on security requirements / feature updates