Smartdesc - charity IT specialists is hiring a
Infrastructure & Automation Engineer

Summary

Join Smartdesc, an IT Service Provider and Microsoft Gold Partner, as an Infrastructure & Automation Engineer. This full-time role offers up to €40,000 salary and requires a robust background in 3rd Line infrastructure support with automation skills.

Requirements

• In depth understanding of Hypervisor environments including VMWare, Microsoft Hyper-V in standalone and HA configurations
• Storage platforms such as NetApp, HPE Nimble, Dell Compellent, Pure
• Administration and troubleshooting of Microsoft Exchange 2016+
• Administration of email security services, with proven knowledge of troubleshooting mail flow issues
• Proficient in PowerShell
• Other scripting languages would be beneficial
• Troubleshooting internal and public DNS issues
• Experience of managing Office 365 core services including Exchange Online, Teams, SharePoint, OneDrive
• Comprehensive knowledge of Supported Windows Server Operating Systems
• Comprehensive knowledge of Microsoft Azure platform
• Experience with Microsoft Intune and Autopilot deployment
• Comprehensive knowledge of networking technologies and routing practices
• Troubleshooting network issues (TCP/IP) and identifying points of failure
• Configuring and troubleshooting Firewalls, routers and switches
• Working Knowledge of ITIL

Responsibilities

• Day-to-day management of proactive monitoring toolsets and Endpoint Security platform
• Automation of common fixes and repetitive tasks within the available toolsets
• Feed into problem management process to identify and resolve problems
• Ensuring that appropriate monitoring is in place for all systems to maintain a high level of reliability for our clients
• Manage and maintain Patching of Workstations and Servers, reporting to clients on a monthly basis
• You will work collaboratively to ensure the smooth running of the organization's operations, including working closely with all operational teams
• Monitoring Infrastructure ticket queue, ensuring tickets are delegated according to SLAs
• Follow processes within the team and between teams to ensure appropriate tasks are actioned, in a timely manner
• Creating and Maintaining technical documentation
• Monthly reporting on Patching, Backups, System Health
• Delivery of a professional and consistent service, internally and to Customers
• Managing 3rd party providers and holding them to account
• Be an advocate for automation of processes, cascading this approach to the team and mentoring more junior members
• Establish and implement strategies around toolsets, automation, operational efficiency Monitoring Infrastructure ticket queue, ensuring tickets are delegated according to SLAs
• Delivery of a professional and consistent service, internally and to Customers digitally and verbally