Infrastructure-Network Cloud Engineer

Summary

Join iT1's Consulting team as an Infrastructure-Network Cloud Engineer, supporting clients in our 27x7x365 Managed Services Division. You will provide support, incident management, problem management, and change management for cloud and network resources. Administer, monitor, and maintain cloud and network systems, engaging with clients daily to ensure success and optimal infrastructure performance. This role requires a strong understanding of cloud computing and network technologies, maintaining procedures for administration and proactive maintenance. You will also assist with cloud security needs and resolve complex network incidents. The position involves monitoring tickets, responding to service requests, escalating issues, and presenting solutions to clients.

Requirements

• 3+ years of managed services experience
• 3+ years as an Azure Cloud Administrator
• Demonstrated knowledge of O365 security tools
• Demonstrated knowledge of Azure operations and technologies
• 3+ years of Cisco network hardware configuration management (routers, switches, VPN/IPSec)
• 3+ years of managing enterprise deployment and support for secure wireless
• 3+ years of TCP/IP mastery, inclusive of LAN and secure WAN design and implementation
• Ability to assess existing architectures and situations and make recommendations
• Strong ability to cultivate relationships with clients to develop and share understanding of technology solutions
• Presentation and articulation of technical content aligning to audience

Responsibilities

• Support iT1 Customers in our 27x7x365 Managed Services Division
• Provide assistance with support, incident management, problem management and change management for cloud and network resources monitored by iT1 Managed Services
• Administer, monitor and provide maintenance to cloud and network systems
• Engage with a variety of Clients daily
• Ensure Client success and the overall uptime and performance of critical infrastructure
• Maintain procedures for administration and proactive maintenance for client cloud and network systems
• Maintain and assist with incidents related to server, storage, backups, site recovery and networking of Azure-based systems
• Assist with cloud security needs as requested by the security team
• Diagnose and resolves complex network related incidents
• Provide support for connectivity or related network/communication issues for managed services clients
• Monitor ticketing queue and respond to service requests or incidents
• Respond to escalated tickets from the Service Desk that require Infrastructure support and follow appropriate ticketing procedures
• Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner, to provide best in class support for iT1’s Managed Service Clients
• Act as an escalation point for level I and II engineers for client issues
• Execute delivery of client projects in the Networking and Cloud space as aligned to skillset
• Able to present solutions to clients, in face to face and virtual meetings
• Escalate issues to appropriate personnel as necessary
• Participate in customer calls with Client Success

Preferred Qualifications

• CCNA or CCNP
• Azure Administrator Associate (AZ-104)

Benefits

• Health Insurance, Vision, Dental, and Life Insurance
• Paid Vacation, Paid Holidays
• 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center