In-Home Care Admin Coordinator

Summary

Join Clover's In-Home Care Admin Coordinator team and make a difference in the lives of our members. We're reinventing health insurance by focusing on proactive care and strong member relationships. In this role, you'll handle member calls, assist with scheduling and registration, coordinate care, and provide administrative support to clinicians. You'll need excellent customer service, healthcare experience, and strong administrative skills. If you're passionate about helping people and thrive in a fast-paced environment, this is the perfect opportunity for you. Clover offers a mission-driven work environment and a chance to contribute to a better healthcare system.

Requirements

• Have a High School Diploma and/or GED
• Have excellent customer service and communication skills (verbal and written)
• Have direct experience working in the healthcare setting
• Be familiar with front
• Have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc.)
• Have experience working with an EHR and/or Salesforce

Responsibilities

• Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls
• Receive inbound warm transfers from other Clover teams and assist with new patient registration and scheduling in our EHR platform
• Assist with non-clinical care coordination such as scheduling specialist appointments and transportation
• Provide admin support to clinicians (faxing, scanning) and practice operations (mail merges, folder stuffing.)
• Assist with referral/authorization requirements and identification to ensure timely care
• Release medical records as requested to other facilities and provider groups
• Completes documentation for compliance and regulatory needs

Preferred Qualifications

• Have a genuine passion for helping people
• Be performance oriented and strive to be exceptional at your job
• Be highly organized, efficient and demonstrate superior attention to details
• Be nimble, and comfortable working in a constantly evolving environment. Embrace ambiguity and speed while maintaining a bias towards action
• Have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice