Inpatient Senior Customer Success Partner

Summary

Join Qventus, a leading healthcare transformation company, as a Senior Customer Success Partner and develop relationships with clients, manage complex engagements, and drive value for customers.

Requirements

• Must have 5+ years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company
• Project management experience for complex implementations in the provider-side healthcare setting
• Knowledge of provider-side hospital operations
• A track record of applying strong quantitative and analytical skills in prior roles

Responsibilities

• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight
• Effectively lead complex engagements with matrixed teams (technical and operational)
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes
• Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goals
• Accountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plans
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption
• Proactively identify new workflows and expansion opportunities in each account to drive value for both the customer and Qventus
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers
• Maintain and demonstrates the ability to manage customer relationships, from the client executive team to front-line leadership

Benefits

Ability to travel up to 25-35% nationwide