Inside Sales Consultant

Summary

Join hear.com, a global leader in hearing care, as an Inside Sales Consultant and make a real difference in people's lives. This 100% remote role offers a fun, start-up culture and the chance to connect customers with solutions that improve their hearing. Daily responsibilities include handling high-volume calls to pre-qualified leads, recommending hearing care options, scheduling appointments, and supporting customers throughout their trial period. Top performers demonstrate amazing people skills, consultative abilities, resilient positivity, problem-solving prowess, and adaptability. Competitive compensation includes a base rate plus uncapped commission, with average first-year earnings of $70,000 and top earners exceeding $100,000. Hear.com provides a comprehensive benefits package.

Requirements

• Amazing People Skills : Genuine empathy and the ability to connect with customers instantly
• Consultative Magic : Talent for asking the right questions and matching customers with perfect solutions ✨
• Resilient Positivity : Ability to bring energy and enthusiasm to every conversation (#positivevibesonly)
• Problem-Solving Prowess : Creative thinking to overcome objections and find the right path for each customer
• Adaptable Approach : Experience in different customer-facing roles that taught you how to connect with all types of people
• Experience That Counts : 2+ years in consultative sales, customer service, or phone-based roles where you've helped people solve problems
• Genuine Empathy : A natural ability to understand and connect with customers. Our top performers genuinely care about improving customers' lives — not just their own success. The more you care ❤️ , the more you'll thrive
• Tech Comfort : Familiarity with CRMs (we use Salesforce) and basic digital tools
• Clear Communication : Knack for explaining things in simple, relatable ways that make customers go "Aha!"
• Dedicated, Private Home Office Setup : Reliable internet (100Mbps+ download, 20Mbps+ upload) and ability to hardwire. We’ll provide the necessary equipment (laptop, monitor, keyboard, mouse, ethernet cable, etc.) 💻

Responsibilities

• Change Lives! (Yes, really!)
• Connect with Customers : Handle a high volume of calls 📞 to warm, pre-qualified leads (#nocoldcalling) to understand each person's unique hearing needs
• Match People to Solutions : Use your consultative superpowers to recommend the perfect hearing care options
• Schedule Success : Coordinate appointments between customers and our network of awesome partner providers 👩🏼 ‍ ⚕️
• Be a Hearing Journey Guide : Support customers throughout their 45-day trial period, ensuring they're thrilled with their new hearing experience

Benefits

• Competitive Compensation : Guaranteed base rate of $26.80 per hour plus uncapped commission. Average earnings in the first year are $70K; top performers earn $100K+
• Remote, Full-Time Schedule : How would you like to work from home in your jammies on weekends? And guess what? Weekend days are our best days to reach our customers! GREAT for those who really want to have the highest chance of success! Receive a day off (Wed-Fri) and shift preference. Minimum of two weekend shifts per month required. *After successful completion of 90-day training. Company working hours 8AM-8PM
• Growth Opportunities : Clear paths to advance based on your amazing performance
• The Whole Package : Medical, dental, vision, 401K, paid parental leave, PTO, sick time, and company holidays 🏝 ️
• Work Hard, Play Harder : From hangouts and team challenges to epic sales competitions (win trips!) and company-sponsored clubs, we keep the fun going