Inside Sales Representative - Aftermarket Extrusion

Summary

Join CPM Holdings, Inc. as an Inside Sales Representative and support the Aftermarket Sales Team within the Extrusion Division. Strengthen customer relationships, generate quotes, process orders, and support internal teams with sales analytics and reporting. Collaborate cross-functionally to ensure timely, accurate, and high-quality customer service. The ideal candidate will be located in one of the Midwest states and possess a strong background in technical sales, customer service, and aftermarket parts solutions. This role requires excellent communication and organizational skills, proficiency in Microsoft Office Suite, and experience with CRM and ERP systems. A minimum of 5 years of industry-related experience is required.

Requirements

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills with a solution-oriented mindset
• High attention to detail and strong organizational skills
• Ability to prioritize tasks, multitask effectively, and meet tight deadlines
• Self-starter who works well independently in a remote environment
• Comfortable initiating outbound calls and building rapport with prospects
• Proficient in Microsoft Office Suite; experience with Salesforce, SAP, and Power BI strongly preferred
• Ability to clearly communicate technical information to a wide audience
• High school diploma or equivalent required; bachelor’s degree preferred
• Minimum 5 years of industry-related experience (extrusion, thermal processing, or industrial equipment)
• Familiarity with engineering and manufacturing processes is a plus
• Experience working with ERP and CRM systems (SAP and Salesforce)
• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range

Responsibilities

• Serve as a main point of contact for customers, developing relationships and identifying parts and service needs within the installed base
• Assist in locating and developing new sales opportunities within existing accounts
• Generate timely and accurate quotes for aftermarket parts and services
• Review incoming purchase orders to ensure pricing, part numbers, and terms & conditions are correct
• Track and manage sales activities using CRM (Salesforce) and ERP (SAP) systems; maintain accurate customer records
• Create, maintain, and analyze Power BI dashboards and reports to monitor sales performance and identify trends
• Compile weekly and monthly sales reports for management
• Collaborate with engineering, purchasing, and logistics to coordinate order fulfillment and resolve customer issues
• Support sales management with administrative and coordination tasks
• Meet assigned sales targets and contribute to overall team objectives
• Deliver excellent customer service to support account retention and satisfaction
• Participate in team meetings and cross-functional collaboration with internal departments
• Perform other duties as assigned to support the growth of the aftermarket business

Preferred Qualifications

• Demonstrated success in achieving or exceeding sales goals
• Industry experience in food, chemical, or materials processing
• Working knowledge of AutoCAD or similar design tools
• Bilingual in Spanish and/or French is a plus, but not required

Benefits

• Paid holidays and vacations
• 401k
• Medical/dental insurance
• Tuition assistance