Installation and In-Home Repair Services

Summary

Join GFiber, an Alphabet company, as the Head of Installation and In-Home Repair Services, Strategic Programs. You will provide technical expertise and senior leadership to manage all aspects of installation and repair services. Own the strategic roadmap and change management for Installation Services and In-Home Repair. Lead and guide strategies to create a best-in-class installation and repair experience. Serve as the foremost subject matter expert, organizing and managing the delivery of process and systems-driven projects across various teams. Continuously look for opportunities to optimize processes from an end-to-end perspective. This role offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree or equivalent practical experience
• 10 years of experience in field operations in the telecom or cable industries
• 5 years of experience in Installation Services including operations and central team roles
• 5 years of experience in Program Management directly leading projects
• Experience with field service platforms and strategy in Installation Services
• Experience with modern customer promise equipment (CPE/In Home) solutions, Last Mile fulfillment, and Locates management as the plant owner

Responsibilities

• Own the development and implementation of a comprehensive programmatic roadmap for Installation and In-Home Repair Services teams
• Lead the modernization, automation, continual improvement opportunities to heighten operational effectiveness, agility, and install efficiency
• Oversee enterprise wide installation services and in-home repair projects ranging from technical systems, operational efficiencies, and financial strategies
• Lead change management for Installation Services and In Home Repair - playing in control while driving change into the business in a way that achieves best in class customer experience
• Partner at the executive level (including C Suite) with market teams, external partners, and cross functional teams

Preferred Qualifications

• BA or BS degree in Engineering, Computer science, Telecommunications, Economics, or Finance
• 10 years of experience, including 7 years of experience with installation services and 3 years of experience with fiber network operations with outside plant (OSP) and inside plant (ISP) fiber infrastructure
• Experience as a technician or direct supervisors of technicians
• Workforce management experience including dispatch and/or operations center focus
• Experience designing, building, or operating high-availability dark fiber or optical transport networks
• Willingness to travel up to 30% of the time

Benefits

The US base salary range for this full-time position is between $221,000 - $304,000 + bonus + cash award + benefits