Institutional Client Services Associate (Italian Speaking)

Summary

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Requirements

• Strong knowledge of listed Equities, Options, Futures, and FX
• Analytical problem-solver with a passion for technology and financial markets
• Prior experience in international settlements or clearing operations is a plus
• Bilingual (English and Italian speaking)
• University degree or higher
• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered)

Responsibilities

• First point of contact for client queries, including but not limited to: Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks including client training, general market research and development

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme