Insurance Operations Performance Apprentice

Summary

Join Wakam, a leading European digital insurance company, as an Operations Performance Apprentice! This internship, starting January 2025, involves monitoring operational performance of insurance programs across France and Europe. You will analyze key indicators, ensure contractual compliance, identify and address operational issues, and create reports. Furthermore, you'll contribute to cross-functional transformation projects, developing digital dashboards and improving operational processes. This role requires strong analytical skills, attention to detail, and excellent communication. Wakam offers a unique work environment with remote work flexibility, a flat hierarchy, and opportunities for professional development.

Requirements

• Be a Master's student from a Business School or University, specializing in management/administration, finance, or insurance
• Possess a keen eye for detail and demonstrate excellent analytical skills to understand the complexity of problems
• Be proactive and suggest improvement ideas and innovative solutions
• Enjoy teamwork in a dynamic environment and demonstrate excellent communication skills, both oral and written
• Speak English fluently

Responsibilities

• Collect, verify, and analyze operational indicators sent periodically by Wakam's partners
• Control the quality of management and compliance with contractual commitments by partners and managers
• Identify any malfunctions requiring corrective actions and monitor the corresponding remediation plans
• Implement reports and discussion materials for steering committee meetings with partners and managers
• Create digital dashboards in conjunction with the IT team to visualize operational indicators and automated alerts
• Formalize and improve the process of monitoring our programs (rationalization of the number of managers, drafting of procedures, creation of new controls, implementation of RACI)

Preferred Qualifications

Positive energy, responsiveness, adaptability, and team spirit are essential qualities to support Wakam's growth!

Benefits

• True remote work flexibility with our Wakam From Anywhere (WFA) program
• Flat hierarchical system promoting direct impact and autonomy
• Monthly Free.day: dedicated time for personal growth and skills development
• Lunch voucher with Swile card
• A meaningful company: we became a Mission-driven company in March 2021
• Work alongside passionate experts who will share their knowledge and help you develop and grow in your career