Insurance Phone Audit Center Caller

Summary

Join Lowry, a ReSource Pro Company, as a Nexis Caller to assist customers involved in the insurance audit process with strong customer service skills and ability to initiate outbound communications.

Requirements

• High school diploma or equivalent
• Additional training in customer service or communications preferred
• Prior experience in customer service call center environment preferred
• Prior experience with high-volume customer service calls
• Proficiency with computer database systems and software
• Strong verbal communication skills, attention to detail, and ability to maintain a positive and professional demeanor

Responsibilities

• Initiate outbound calls and emails to gather required audit documentation from insured parties
• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and extending audit due dates as needed
• Manage customer concerns calmly, effectively handling complaints and conflicts
• Ensure the accuracy and completeness of collected information to support a smooth audit process
• Update customer information and documentation in internal systems in a timely and precise manner
• Identify potential issues quickly and work to develop solutions that support the customer and audit process
• Work collaboratively with internal teams to address any obstacles or special requests from customers
• Manage multiple customer cases and tasks effectively, prioritizing work to meet customer and audit center deadlines
• Efficiently handle call volume while maintaining a high standard of customer service

Benefits

• Eligible for all medical & dental benefits on Day 1
• Eligible for 401k with employer match after 12 months of employment
• Generous PTO plan with paid holidays & floating holidays
• Development & growth opportunities