Integrations & Technical Support Specialist

Summary

Join ezCater as an Integrations & Technical Support Specialist and play a crucial role in onboarding and supporting API integrations with restaurant brands and third-party vendors. You will provide technical training, troubleshoot integration issues, and ensure seamless connectivity within ezCater's food delivery network. This position offers opportunities for professional growth and collaboration with various internal teams. Responsibilities include working with restaurant brands and third-party vendors to onboard new API integrations, diagnosing and resolving API issues, providing technical training, documenting and troubleshooting API integration processes, and collaborating with cross-functional teams. The role requires strong communication skills, an understanding of API integrations, and the ability to resolve issues under pressure. ezCater offers a competitive salary, stock options, paid holidays, flexible PTO, 401K matching, health/dental/FSA benefits, long-term disability insurance, mental health and family planning resources, and remote/hybrid work options.

Requirements

• Ability to resolve issues under pressure
• Ability to understand how data relates to business needs / objectives
• Understanding of API integrations
• Exceptional communication skills
• Extensive curiosity and creativity to help solve complex operational catering challenges relating to integrations
• Understanding or willingness to learn REST & GraphQL based API integrations and ability to interpret JSON/XML/GraphQL
• Operational understanding of technical integrations including experience troubleshooting

Responsibilities

• Work with restaurant brands and third party vendors to onboard new API integrations
• Diagnose and resolve issues originating from the API processes
• Provide technical training to internal and external teams as needed
• Document and troubleshoot API integration processes
• Work alongside Project Managers, Implementation Consultants, Trainers and Technical Leads, and support the rest of the company on cross-functional team issues when required
• Regularly engage with clients & vendors dispersed across North America, using email, video conferencing, and screen sharing
• Identify and execute on opportunities for personal learning and engagement
• Test API integrations during onboarding and software development cycles as needed

Benefits

• Market competitive salary
• Stock options
• 12 paid holidays
• Flexible PTO
• 401K with ezCater match
• Health/dental/FSA
• Long-term disability insurance
• Mental health and family planning resources
• Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office