Intensive Case Specialist

Summary

Join World Relief as an Intensive Case Specialist and provide case management for immigrant clients with complex medical conditions. Create individual client service plans, conduct home visits, and assess ongoing needs to assist the client in meeting service plan goals.

Responsibilities

• Create individual client service plans with specific goals leading to client independence to be achieved within the program period
• Conduct home visits and assess ongoing needs to assist the client in meeting service plan goals
• Provide orientation around various topics, while assessing life skills in particular areas, i.e., financial literacy, parenting, mental health, navigating the health care systems, digital literacy, etc
• Identify specialist medical providers and coordinate client appointments to ensure that medical needs are met in a timely manner
• Assist clients in navigating health insurance requirements for accessing medical specialist care and educate clients on how to work with health insurance to pay medical bills
• Provide transportation to medical and medical-related appointments, assisting clients to become independent in navigating appointments
• Assist clients to arrange for transportation to follow-up appointments and establishing future transportation plans
• Make appropriate referrals to community agencies for services not provided internally
• Assist and provide transportation to various community resources that align with client goals and self-sufficiency
• Effectively exit clients from intensive service provision at the conclusion of the program period, including referrals to internal departments and/or outside entities