Intern - Technical Support/Customer Care

Summary

Join Intercept's Customer Care / Technical Support Internship program and kickstart your career in cloud engineering and Azure. This internship offers hands-on experience in cloud infrastructure, automation, and customer success, allowing you to add real value from day one. Learn from Azure-certified experts in a supportive and energetic community of cloud professionals. The internship is ideal for those with foundational technical skills and a desire to expand their knowledge. You will handle support tickets, collaborate with DevOps teams, and contribute to faster resolutions for clients. There's even potential to transition into a junior engineering role after the internship.

Requirements

• A student in IT, Computer Science, Engineering, or a related field
• Interested in Microsoft Azure and cloud technologies
• Someone with basic technical skills either theoretically or practically
• Strong communicator! Confident working with clients and colleagues across Europe
• Proactive, responsible, and capable of working independently without constant supervision
• Fluent in English and Dutch

Responsibilities

• Act as the first point of contact for incoming support tickets, analyzing, prioritizing, and attempting resolution where possible
• Handle tickets from start to finish when appropriate, and escalate complex issues to our DevOps teams while keeping customers informed
• Take over the handling of specific tickets from the DevOps team to free up their workload, contributing to faster resolutions and happier customers
• Work on ticket-based challenges that add value for our clients, such as SSL certificate renewals, license management, and access control
• Learn to work autonomously and independently in a remote-first & flexible company where self-direction and ownership are essential

Benefits

• Real ownership of support tasks that lighten the load for our DevOps teams
• Exposure to cloud operations and Microsoft Azure infrastructure
• Remote first and Flexible work environment
• A fun, collaborative company culture with regular digital team hangouts and inperson events like Wintercept and Interceptival
• Potential to transition into a junior engineering role after the internship