Internal Systems Manager

Summary

Join Airship as an Internal Systems Manager and lead a team of System Administrators/Engineers responsible for designing, maintaining, and managing our internal IT infrastructure. You will ensure the reliability, scalability, and security of our systems, maintain the 'golden image' for workstations, and produce internal documentation. As a hands-on manager, you will develop talent, deliver projects on time, and collaborate with cross-functional teams. This role requires strategic recommendations to achieve business goals and involves managing multiple projects and teams. The position is fully remote with up to 10% travel. A competitive salary and benefits package are offered.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 3+ years of experience as an Internal Systems Manager, IT Manager, or similar role, with a strong background in system administration or engineering
• Proven experience leading technical teams, mentoring staff, and fostering a collaborative team environment
• In-depth knowledge of computer systems, operating systems, and networks with hands-on experience in managing and optimizing them
• Excellent problem-solving and troubleshooting skills, with the ability to resolve complex issues effectively and efficiently
• Strong communication and interpersonal skills, with the ability to collaborate across teams and communicate technical concepts to non-technical stakeholders
• Able to manage multiple tasks and prioritize workload to meet deadlines while maintaining quality and efficiency under deadlines
• Knowledge of IT security best practices and protocols, ensuring that internal systems are secure, compliant, and aligned with industry standards
• Knowledge of compliance regulations (e.g., GDPR, HIPAA) and best practices related to data security and user access

Responsibilities

• Manage user accounts, access levels, and permissions while ensuring compliance with security protocols
• Monitor and optimize system performance, addressing bottlenecks and performance issues
• Implement and oversee system backups, disaster recovery plans, and infrastructure upgrades
• Install, configure, and maintain internal hardware, software, and systems
• Manage network access controls and user authentication, and internal network infrastructure, including cloud based networks and firewalls
• Conduct vulnerability assessments, update security measures, and collaborate with the Security team to ensure compliance with data protection regulations
• Oversee the integration of internal systems and SaaS tools to streamline business processes
• Automate workflows and system management tasks using integration tools, APIs, and automation platforms
• Provide advanced technical support for complex issues and escalate problems as needed
• Train and mentor team members, ensuring up-to-date internal documentation, SOPs, and knowledge sharing
• Develop and enforce security configurations and best practices to meet industry standards and regulations
• Continuously evaluate systems, identify gaps, and recommend improvements to align with organizational goals
• Manage internal infrastructure improvement projects, ensuring alignment with business goals and compliance standards
• Advise on system design, architecture, optimization, automation, and disaster recovery planning
• Collaborate with IT Helpdesk, Security, and Internal Tools teams to complete tasks, meet company goals, and ensure secure and efficient systems
• Oversee IT projects, including system upgrades and new software implementations, ensuring they meet business requirements and deadlines

Preferred Qualifications

• Ideally, you have experience configuring and managing the following (or similar) software: Google Workspace
• Ideally, you have experience configuring and managing the following (or similar) software: Okta
• Ideally, you have experience configuring and managing the following (or similar) software: Jamf
• Ideally, you have experience configuring and managing the following (or similar) software: Jumpcloud
• Ideally, you have experience configuring and managing the following (or similar) software: Slack
• Ideally, you have experience configuring and managing the following (or similar) software: Atlassian
• Ideally, you have experience configuring and managing the following (or similar) software: Zoom

Benefits

• The starting base pay range for this position is: $156,000 - $176,000 USD per year
• Some roles may also be eligible for commission, bonus, or other performance incentives
• Equity is also offered with this role
• Airship offers a robust benefits package as part of our Total Rewards approach to compensation
• This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager