Interview Host - Multilingual

Summary

Join M3 Global Research, a leading market research company, as a Qualitative Interview Host! In this role, you will be the primary point of contact for technical support, ensuring smooth interview processes for both internal and external users. You will prepare respondents, facilitate interviews, troubleshoot technical issues, and provide training support. Success in this position requires strong communication, problem-solving, and technical skills. The position offers flexible hours and a competitive hourly rate. M3 Global Research is committed to providing high-quality market research services and offers a dynamic work environment.

Requirements

• Bachelor’s degree or equivalent work experience preferred
• Multilingual in at least ONE of the following languages: French, German, Italian, Spanish, Portuguese, Chinese
• Must have the ability to work in a team environment
• Exceptional written and verbal communication skills
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline

Responsibilities

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Preferred Qualifications

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices
• Previous experience in customer service, or call centre experience is a plus

Benefits

• Rate: $8 - $10 USD per hour
• Operating hours between 03:00 - 20:00 EST
• #LI-Remote