IT Business Systems Analyst

Summary

Join Funnel Leasing Inc. as an IT Business Systems Analyst and manage IT systems, user access, security, and operational coordination with our Managed Service Provider (MSP). This role bridges IT operations and business needs, ensuring systems are optimized and secure. The ideal candidate will have experience in IT administration, security compliance, and business application support, with strong collaboration skills. Funnel offers a remote-first work environment, uncapped discretionary time off, and comprehensive benefits starting on your first day. We are a SaaS company revolutionizing the proptech industry with an amazing team and inclusive culture. We encourage applications even if you don't meet every requirement.

Requirements

• 3-5 years of experience in IT operations, business systems analysis, or a related field
• Experience in SaaS-based IT environments and enterprise software management
• Hands-on experience with identity and access management platforms (e.g., JumpCloud, Okta, Azure AD, Google Workspace)
• Exposure to security and compliance frameworks such as SOC 2 or ISO 27001
• Strong experience with IT ticketing systems and process documentation
• Excellent problem-solving, communication, and collaboration skills

Responsibilities

• Administer and manage enterprise SaaS applications
• Maintain user lifecycle and access management processes across IT systems
• Oversee security upkeep, including patching, vulnerability management, and device compliance for both Mac and Windows environments
• Support IT audits and compliance efforts (SOC 2, ISO 27001, etc.)
• Manage IT documentation, asset tracking, and system configurations
• Provide internal support for business-critical applications
• Act as the escalation point for IT-related issues requiring business context before engaging the MSP
• Assist with troubleshooting and resolving system-related incidents
• Work with stakeholders to evaluate, implement, and optimize IT solutions that support business processes
• Serve as the primary operational contact for the MSP, ensuring efficient issue resolution
• Coordinate MSP service requests, escalations, and performance tracking
• Collaborate with the Director of Engineering Operations on IT vendor management and procurement
• Govern and maintain IT solutions that drive business functions
• Identify opportunities for process improvements, automation, and efficiency gains
• Implement best practices in IT service management and change management
• Foster a culture of continuous improvement and cross-team collaboration
• Support onboarding/offboarding processes, ensuring seamless user access transitions
• Maintain IT policies and enforce compliance across departments
• Collaborate with internal security teams to ensure IT best practices are met
• Perform other duties as assigned and modified at the manager’s discretion

Preferred Qualifications

• Experience supporting and administering Salesforce, Google Workspace, and/or Jira
• Previous MSP coordination experience

Benefits

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 2% company match
• EAP
• Remote-first
• Uncapped Discretionary Time off
• Sick Leave
• 13 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG’s)