IT Configuration Specialist II

Summary

Join Horace Mann as an IT Configuration Specialist II and maintain our EAM and ITSM platforms, suggesting improvements. Implement workflows, data models, dashboards, and reports to enhance system usability. Manage user roles, permissions, and access control within enterprise systems. Collaborate with cross-functional teams to integrate EAM and ITSM systems with other enterprise applications. Support system customization and maintain documentation. Participate in troubleshooting and support activities, collaborating with IT support teams. Assist in system audits and collaborate with stakeholders to gather requirements and translate them into technical configurations. Participate in system upgrade initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 1-3 years of experience in configuring enterprise systems, particularly EAM and ITSM platforms (e.g., Ivanti, ServiceNow, BMC Remedy, LeanIX, etc.)
• Strong knowledge of ITSM principles, enterprise architecture frameworks, and system integration techniques

Responsibilities

• Implement workflows, data models, dashboards, and reports to facilitate system usability and functionality
• With minimal guidance, manage user roles, permissions, and access control within enterprise EAM and ITSM systems
• Broaden knowledge of relational concepts that are used to model our environment
• Facilitate meetings with cross-functional teams to integrate EAM and ITSM systems with other enterprise applications, ensuring seamless data flow and accurate reporting
• Support the customization of system features and interfaces as needed to meet specific business requirements
• Assist with maintenance of documentation on configurations, integrations, and customizations for reference and compliance purposes
• Participate in activities related to identification, diagnosis and resolution of issues related to system functionality, performance, and integrations
• Assist in collaboration with IT support teams for problem management, ensuring documentation of root cause and follow up on mitigation tasks
• Assist in regular system audits and implementation of necessary adjustments to maintain system integrity and performance
• Assist in facilitating collaboration with IT architects, project managers, and business stakeholders to gather requirements and translate them into technical configurations
• Assist in facilitating collaboration with owners of service modules (e.g., incident, service request, change management) to ensure cohesiveness across ITSM tool
• Assist in partnering with IT Disaster Recovery to ensure assets are kept current and are documented correctly
• Participate in system upgrade initiatives, ensuring smooth transitions and minimal disruption to business operations

Preferred Qualifications

Experience with scripting and automation (e.g., Python, PowerShell) is a plus