IT Engineer 2

Summary

Join Alma, a company simplifying access to affordable mental healthcare, and become part of a diverse IT engineering team. You will build relationships across the company to improve operations and employee experience while growing your skills. The role involves crafting solutions in the mental health space, providing technical support, and educating employees on security best practices. Even if you don't meet all requirements, passion for helping people through technology and a love of learning are encouraged. Alma offers a remote-first work environment and a comprehensive benefits package.

Requirements

• You have 3+ years of experience in Technical Support, IT Infrastructure, and/or SaaS Operations
• You have strong experience in troubleshooting hardware and software issues in a mixed-platform environment
• You are proficient in administering company-wide core SaaS services like Google Workspace, Microsoft Office365, Slack, Zoom, or other business-critical tools

Responsibilities

• Work as part of the internal IT team to empower Alma employees through administering best-in-class hardware and software tools
• Take ownership of and drive future iterations of at least one current IT domain: Requests, Mobile Device Management (MDM), Patching, Employee Lifecycle, etc
• Provide technical support to the Alma organization for hardware and software-related issues
• Help educate Alma employees about hardware and software security and best practices
• Contribute to and participate in regular team and departmental meetings
• Partner closely with our Security team to support SOC 2 audits and HITRUST certifications

Preferred Qualifications

• You have familiarity with MDM, automation using APIs, enterprise GenAI, and virtualized infrastructure like AWS, Azure, or GCP
• You participated in managing a procurement supply chain of hardware and technology accessories
• You are curious about applying emerging AI technologies to solve IT business problems
• You feel a passion for Alma's mission – to improve the experience of therapy for providers and their clients and simplify access to care

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO