IT Engineer

Summary

Join Appspace's Cloud Operations and IT team as an IT Engineer, providing world-class support to team members and automating manual tasks. You will leverage ITIL/ITSM best practices, supporting various operating systems (Windows, MacOS, Linux) and applications. Collaborate with a global team to fulfill IT requests, implement projects, and enhance IT services. Identify and resolve recurring issues permanently, preventing future impacts. This role offers substantial growth opportunities within a rapidly expanding company. The ideal candidate will have a passion for automation and a caring approach to end-user support. You will be responsible for onboarding and offboarding employees, managing the IT ticketing system, and rolling out new processes and technologies.

Requirements

• Minimum 3-5 years experience as an IT generalist within a high volume, dynamic environment
• Must be able to learn and understand new technologies quickly
• Must be able to communicate and collaborate well with others
• Experience with Windows Desktop OS, Windows Server OS, and MacOS
• Experience with solving complex issues through internet research or vendor support, and aggressively working towards minimizing Mean Time to Resolution (MTTR)

Responsibilities

• Onboarding and Offboarding Appspace team members, including providing/recapturing laptops, desktops, and mobile devices, as well as configuring and deprovisioning access to applications and security group permissions
• Granting or removing access to systems for existing Appspace team members
• Procuring Hardware and Software, then supporting our Appspace team members on getting up to speed with those items
• Troubleshooting Hardware and Software issues when team members are unable to fully-utilize these technologies
• Troubleshoot communication tool issues, such as email, Slack, Microsoft Teams, Webex, etc
• Troubleshoot printer, mouse, and keyboard issues
• Rollout new processes, software, technologies, and automations to improve our team members’ IT experience
• Manage the IT ticketing system queue, ensuring tickets are responded to within our SLA goals, regularly update tickets to keep our users informed, and daily striving to find ways of moving open requests forward to resolution

Preferred Qualifications

• Experience building PowerShell or Linux Shell Scripting to automate tasks
• Experience with Atlassian Jira and Atlassian Confluence
• Desire to improve your scripting/programming to aid in automation
• Experience working with Google Workspace as an Identity Management platform and an Office Productivity Suite
• A lifelong learner; someone who enjoys learning new systems, services, models, methods and technologies and not satisfied until they gain an expert-level understanding in the skill rather than accommodating the current requirement or problem and moving on

Benefits

• Competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport/parking allowance
• 20 Days PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment