Remote IT Engineer

Summary

Join HackerOne as an IT Engineer and play a vital role in supporting our digital-first workplace. This remote position, ideally located in the US Pacific or Mountain time zones, focuses on automating IT processes, improving service delivery, and ensuring seamless operations across global teams. You will manage SaaS applications, provide IT support, handle onboarding/offboarding, and maintain hardware and software assets. Collaboration with internal teams and external vendors is crucial, as is participation in an on-call rotation. The ideal candidate possesses extensive experience in IT engineering, automation, and security, along with a strong understanding of ITIL and various SSO protocols. This role offers the flexibility of remote work and the opportunity to contribute to a dynamic and growing organization.

Requirements

• 4+ years as an IT Engineer or similar role
• Experience working in a customer or end-user centric position
• Positive attitude and enthusiasm for developing new processes and policies
• Process oriented with an understanding of ITIL and of IT general controls within a public company
• Experience working with various SSO protocols (SAML, OIDC, SCIM) and using them in enterprise-grade solutions like Okta
• Experience of developing application integrations and automations in Workato or similar
• Experience configuring, troubleshooting and managing communications and collaboration tools, including Slack, Google Workspace, Monday, and Zoom
• Working knowledge of Kandji or other MDM production environments with 500+ endpoints
• Ability to work autonomously in a fully distributed environment including support for employee onboarding, employee offboarding, and asset management
• Aptitude for learning new technologies
• Must be based remotely in the US or Canada
• Willingness and ability to participate in an on-call rotation to respond to critical incidents as needed

Responsibilities

• Oversee provisioning, access management, and on/off-boarding processes for our SaaS services
• Provide comprehensive support for critical IT cloud-based tools, including Google Workspace, Okta, Slack, monday.com, Lumos, AWS and other leading SaaS applications
• Help with onboarding and offboarding to ensure a first-class employee experience
• Continuously enhance efficiency by automating IT processes and creating run books and playbooks
• Manage procurement, device management (Apple) and depreciation of hardware assets
• Oversee the lifecycle of software/application assets from procurement to license assignment & reclamation, and create and maintain an Access Control Matrix to provision software based on least privilege access
• Stay updated with 0-day security issues and CVEs and promptly remediate them
• Play a vital role in managing IT incidents as part of our IT on-call rotation. You'll also help develop clear response processes for various types of incidents and playbooks for various alerts generated by our tools
• Work closely with other IT team members, departments, and external vendors. Provide training and support to end-users as needed
• Design and deploy new IT solutions ensuring systems are scalable, secure, and aligned with organizational needs

Preferred Qualifications

• Apple Certified IT Professional
• Okta certifications
• ITIL 4 Foundation
• Understanding of network architecture

Benefits

• Remote work
• $112,000 - $140,000 (Tier A)
• $100,800 - $126,000 (Tier B)
• $95,200 - $119,000 (Tier C)