Remote IT Engineer Principal

Summary

Join our team at Pathward as we strive to create financial inclusion for all. We're a hybrid, remote-office company dedicated to growing our talent anywhere! As a ServiceNow Administrator, you'll be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform.

Requirements

• Bachelor's degree in technical field or equivalent education and work experience
• Master's degree preferred
• Typically, requires a minimum of 8 years professional IT development or support experience
• General knowledge of the software development lifecycle, preferably Agile/Lean
• Experience with any of the following technologies: AWS, Windows Server environments, General knowledge of .NET, SSIS, IIS, Power BI, SQL, SQL Server
• Experience with Visual Studio, Azure DevOps, Git, or other source control tools preferred
• Effectively work within a team environment
• Effective written and oral communication

Responsibilities

• Perform administration, configuration, and ongoing maintenance of the ServiceNow platform
• Support and build processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules
• Work with IT infrastructure, operations, and business stakeholders to identify, document, and implement solutions
• Maintain the ServiceNow hosted environments, perform upgrades, testing, migrations, and provide problem research and resolution support as required
• Proactively manage and oversee all aspects of the company ITSM tool / ServiceNow instance ensuring platform availability and reliability
• Responsible for user management, managing platform upgrades, development, QA, and production environments
• Act as the ServiceNow main point of contact for administration, configuration, monitoring, maintenance, and support of the ServiceNow platform and associated applications
• Develop and maintain integrations between the ServiceNow and external systems
• Participate in weekly Change Review Board meetings, Weekly, Monthly Operations Reviews, etc
• Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality, and operational support functions
• Contributes to estimates on work in a timely manner and delivers against them
• Assists other IT departments with tasks and troubleshooting as needed
• Evaluates new industry software and/or infrastructure technologies to stay current on emerging technologies and future expectations
• Ensures the quality of applications and/or infrastructure technologies through testing applications and following IT standards and guidelines
• Builds test data necessary to perform the tests, experience with automated test frameworks preferred
• Responsible for ensuring applications and/or infrastructure meet security standards as defined by IT
• Identifies and reports risks to technologies, experience with ServiceNow integrated Risk Management preferred
• Understands the data as part of the technologies being supported
• Helps to maintain documented processes, best practices, and standards

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off