IT Help Desk Technician

Summary

Join Konrad Group, a leading digital consultancy, as an IT Help Desk Technician. You will manage level 1 support tickets and new hire hardware deployment, assisting in maintaining team and office productivity. This role requires 1-2 years of experience. Responsibilities include maintaining hardware inventory, managing IT tickets, researching new technologies, and communicating effectively. Required skills include Google Workspace admin experience, WiFi and Networking experience, and experience with MacOS, iOS, and Android platforms. The company offers a comprehensive benefits package including health and wellness benefits, retirement planning, parental leave, a new device allowance, flexible working hours, and work from home flexibility.

Requirements

• Google Workspace admin experience required
• WiFi and Networking experience is required
• Experience with tools such as JIRA, Confluence
• Experience with the following platforms: MacOS, iOS, Android

Responsibilities

• Maintain hardware inventory and manage device repairs
• Manage IT tickets in a timely manner to meet SLAs
• Research new technology and tools and share those findings with the team
• Communicate clearly and effectively with all members of our team

Preferred Qualifications

• Ubiquiti/Meraki hardware and software experience is an asset
• IT System Administrator technical degree/background is an asset
• Experience with VMWare specifically Workspace One UEM, Kandji and FreshService inventory management
• Experience with SoC2/IT Audit processes

Benefits

• Comprehensive Health & Wellness Benefits Package
• Socials, Outings & Retreats
• Retirement Planning
• Parental Leave Program
• New Device Allowance
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs