IT Help Desk Technician
closedSeal & Design
πUnited States
Job highlights
Summary
The Service Desk Analyst role involves managing IT operations, troubleshooting hardware and software issues, administering user and network account access, creating/updating documentation, and supporting the IT Operations team. The ideal candidate should have a BS in Management Information Systems, Computer Science, or Computer Engineering, 1-3 years of experience in the IT field, and proficiency in Windows 10/11, MS Office 365, scripting (PowerShell), and excellent customer service skills.
Requirements
- BS in Management Information Systems, Computer Science, or Computer Engineering or equivalent degree from an accredited institution, and/or 1-3 years of experience in the IT field
- Previous experience working in a service desk or tech support environment
- Ability to conduct research independently and deliver reports to decision-makers
- Demonstrated proficiency and desire to deliver excellent customer service
- Strong written and oral communication skills, phone skills; attention to detail
- Valid driver license and ability to travel to other company divisions
- U.S. citizenship or green card holder
Responsibilities
- Ensures that all new issues and requests are entered properly, reviewed, and responded to/escalated in a timely manner
- Monitors IT operations; gathers system performance information and identifies issues with IT systems
- Administrates user and network account access (Identity and Access Management)
- Performs computer hardware and software troubleshooting; provides education to the end-user
- Assists with the purchase, tracking and deployment of IT assets
- Creates/updates documentation for the Service Desk knowledge base, and also supporting documents used to standardize IT policies, processes, and procedures
- Executes software installs and updates as needed; maintains data and information system security
- Supports the IT Operations team with the maintenance, installation, and troubleshooting of IT infrastructure
- Observes safety and security procedures
Preferred Qualifications
- Experience with Windows 10/11 and MS Office 365; Mac OS and/or Linux experience a plus
- Knowledge of scripting (PowerShell) and/or automation
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
This job is filled or no longer available
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