Professional Recruiters is hiring a
IT Helpdesk/Field Support

Summary

The job description is for a Level 2 Helpdesk/Desktop Support/Field Support technician role that involves troubleshooting various systems and providing technical support. The position requires previous experience in a similar capacity, proficiency in MS Office, Windows 10 & 11, and application support, excellent communication skills, and the ability to self-manage in a remote work environment.

Requirements

• Previous experience in a Level 2 Helpdesk/Desktop Support role or similar capacity
• Proficiency in troubleshooting MS Office, Windows 10 & 11, and application support

Responsibilities

• Troubleshoot MS Office, Windows, and application support, with additional emphasis on MS Teams
• Respond to user inquiries and requests via ticketing systems and telephone
• Provide in-depth technical support, including advanced troubleshooting skills
• Utilize Active Directory for user management tasks, such as user creation (preferred)
• Support Office365 environments
• Maintain documentation as needed to ensure accurate and efficient support processes

Preferred Qualifications

• Familiarity with Active Directory user management
• Strong understanding of Office365 environments