Remote IT Helpdesk/Field Support

Summary

Join our team as a Level 2 Helpdesk/Desktop Support/Field Support technician, troubleshooting MS Office, Windows, and application support with emphasis on Windows 10 & 11 environments. The ideal candidate will possess excellent communication skills, advanced troubleshooting abilities, and the capacity to provide in-depth technical support to end-users.

Requirements

• Previous experience in a Level 2 Helpdesk/Desktop Support role or similar capacity
• Proficiency in troubleshooting MS Office, Windows 10 & 11, and application support
• Familiarity with Active Directory user management (preferred)
• Strong understanding of Office365 environments
• Excellent communication skills, both written and verbal, with a customer-centric approach
• Ability to self-manage and prioritize tasks effectively in a remote work environment
• Flexibility to adapt to varying support needs and field support responsibilities
• A clean-cut appearance, professional demeanor, and outgoing personality

Responsibilities

• Troubleshoot MS Office, Windows, and application support, with additional emphasis on MS Teams
• Respond to user inquiries and requests via ticketing systems and telephone
• Provide in-depth technical support, including advanced troubleshooting skills
• Utilize Active Directory for user management tasks, such as user creation (preferred)
• Support Office365 environments
• Maintain documentation as needed to ensure accurate and efficient support processes
• Demonstrate a positive attitude, professionalism, and a willingness to assist in any capacity
• Exhibit strong written and verbal communication skills for effective customer service