It Operations Engineer Ii

Summary

Join Openly, a rapidly growing insurance company, as a proactive IT Operations Engineer II. You will oversee and optimize our IT environment, focusing on automation, user management, and security. As a level II engineer, you'll handle complex projects, mentor junior team members, and drive strategic improvements. We offer a remote-first culture, competitive salary and equity, comprehensive benefits, and professional development opportunities. Openly is supported by leading investors and is well-positioned for continued growth. This is a chance to make a real difference during our formative period.

Requirements

• Experienced IT Professional: 4-6 years of hands-on IT experience, with a Bachelor's degree in a related field or equivalent experience
• Core Systems & Cloud Proficiency: Expertise in Okta, Google Workspace, and public cloud infrastructure (GCP, AWS)
• Strong Scripting & Automation: Proficient in Python (or similar) scripting and infrastructure-as-code tools like Terraform
• API & Problem-Solving Skills: Ability to build applications using APIs and adept at troubleshooting complex technical issues
• Effective Communication & Adaptability: Excellent communication skills and the ability to adapt to changing requirements in a fast-paced environment

Responsibilities

• Administer and manage our IT applications (e.g., Okta, Google Workspace, Slack, Zoom, Jira, Notion) to ensure secure configurations and efficient user access
• Design and implement integrations, workflows, and automations to streamline processes and improve efficiency
• Utilize Python, or no code solutions to automate repetitive tasks
• Utilize Terraform to administer Openly’s IT Infrastructure
• Collaborate with cross-functional teams to identify opportunities for automation and process improvement
• Configure Jira projects, custom fields, permissions, and workflows to align with evolving business requirements
• Maintain access controls, enforce security policies, and ensure data integrity within our technology stack
• Collaborate with IT leadership to define project requirements, scope, timelines, and success metrics
• Lead and coordinate medium-to-large IT projects, leveraging project management methodologies and tools
• Mentor junior IT team members, sharing best practices and fostering a culture of continuous learning
• Document and maintain clear, comprehensive guidelines and procedures of our environment
• Participate in IT support escalations, addressing complex end-user issues and providing advanced troubleshooting
• Proactively identify potential issues, implement monitoring solutions, and coordinate preventive actions
• Maintain effective communication with stakeholders regarding incident status, impact, and resolution progress
• Monitor application performance, troubleshoot issues, and implement enhancements to maintain high availability and optimal user experience

Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Competitive PTO - 20 days and 11 paid holidays (including floating holidays)  per year under the Company’s vacation and holiday policies
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD)
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward
• Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time