IT Security Analyst

Summary

Join Raintree, a remote-first technology company, as an IT Security Analyst and contribute to the efficient and effective resolution of user issues. You will monitor systems for intrusions, investigate security incidents, and provide first-contact support. This role requires managing large projects, resolving crises, and adhering to schedules. You will also guide on security best practices, review IT security systems, and investigate security breaches. Furthermore, you will monitor for adversary trends, assist security engineers, and ensure incident reporting. Finally, you will act as an advocate for security awareness and promote good security practices.

Requirements

• Excellent communication and problem-solving skills
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Basic understanding of computer security concepts including Identity & Access Management, Network Security, Application Security, and Incident Management
• Demonstrated knowledge of information technology industry trends and emerging technologies
• Strong written and verbal communication skills with a customer-oriented approach
• Familiarity with IT Security frameworks and relevant regulatory obligations (GDPR, SOX, NIST, ISO, HIPAA)
• Familiarity with vulnerability management and mitigation concepts
• Knowledge of Enterprise antimalware/Endpoint Detection & Response (EDR) platforms
• Self-starter with initiative and solutions-focused mindset
• Awareness of challenges in working with geographically dispersed teams and willingness to cooperate with others
• The position is targeted at new college graduates or candidates with up to 4 years of experience in relevant fields
• Thought Process: Able to understand technical concepts and can develop ways to help others learn
• Ability to solve complex problems with innovative solutions
• Ability to manage multiple priorities
• Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve
• Interpersonal: Excellent customer service, technical, organizational, and communication skills in person, through tickets and on the phone; effective listening and team orientation
• Able to persuade, influence and negotiate with staff and vendors in critical situations
• Able to motivate others and work cooperatively in a group to achieve common goals
• This remote position requires a HIPAA compliant work environment
• Your work environment must be accessible to a consistent and adequate internet connection per Raintree’s guidelines
• A controlled and dedicated work space will be necessary to be successful
• Able to sit at a desk and grasp writing instruments
• Able to manipulate fingers to perform keyboard strokes on a computer
• Mobile between buildings
• Must also be able to lift 40 lbs without issue and move it from under a desk to a cart and vice versa

Responsibilities

• Monitor the company's systems for signs of intrusion and coordinating with the IT Security team on incident investigation, containment, and remediation
• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
• Prioritize incidents and service requests according to defined processes to meet defined SLAs
• Primarily serve as our escalation point of contact for our Security Team
• Provide guidance on security best practices and compliance with regulatory frameworks
• Perform operational reviews of IT security systems and monitor key consoles for alerts
• Initiate and participate in the investigation of alleged security breaches, determining root cause and impact
• Respond to questions and suspected incidents through Raintree’s ticketing system
• Review current IT security trends to make recommendations for Raintree’s security strategy
• Monitor public and private channels for adversary trends or vulnerabilities and adjust IT security systems accordingly
• Assist our Security Engineers in managing and configuring IT Security systems and controls
• Ensure all security incidents and near misses are reported per Raintree’s Security Incident Response Plan
• Act as advocates in support of Security Awareness and promote good security practices among end-users
• Creating and verifying security plans with third-party vendors
• Diligence in documenting activities and actions taken during incidents
• Promote innovation and continual process improvement

Preferred Qualifications

• Proactive: Ability to conduct research into a wide range of computing and application issues as required
• Team Player: able to work in a collaborative environment and liaise with stakeholders at all levels
• Analytical : able to think critically about business problems, asks questions and listens to deeply understand challenges and deliver optimal solutions
• Organization and Planning : plans, organizes and prioritizes projects in an efficient, productive manner, with limited supervision if necessary and maintains a high attention to detail
• Persistent : demonstrates tenacity and willingness to go the distance to get something done
• Adaptable : adjusts quickly to changing priorities and conditions, anticipates and copes effectively with the complexity of change

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave