ConnectOS is hiring a
IT Service Desk Analyst L1, Philippines

Summary

The job is for a Service Desk position in a Managed Service Provider company. The employee will be responsible for reviewing service orders, providing customer support, administering the Local Area Network, and more. Required qualifications include specific technical knowledge and soft skills.

Requirements

• At least a minimum of 2 years of experience as a Service Desk, Technical Support Engineer, Service Desk Engineer
• Desktop Support for Windows 7/8.1/10
• Windows Server 2008 R2/2012 R2/2016 exposure
• Microsoft Exchange / Exchange Online exposure
• Office 365
• Basic understanding of Terminal Services / Citrix Delivery services
• Understanding of VOIP systems such as 8x8/3CX/Mitel
• Printers (Setup & Configuration)
• Basic understanding of networks

Responsibilities

• Ensure the integrity of the information loaded within Service Desk by carefully reviewing service orders
• Provide frontline telephony and customer facing support for initial fault diagnosis; liaise with customer throughout to ensure satisfactory resolution of problem
• Assist in the administration and support of the Local Area Network, including data management and printing facilities, e.g. Active Directory
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Providing accurate and timely advice to clients seeking technical information / recommendations

Preferred Qualifications

Previous work experience in a Managed Service Provider company is highly regarded

Benefits

• HMO after 1 month in probationary (with a free dependent after 1 year)
• Massage Room (Free massage to all onsite employees)
• Quarterly SL Conversion
• Compensatory Time-Off
• Online Activities (win up to 500 peso voucher)
• Mandated Benefits (SSS, Philhealth, PagIbig)
• Partnership with TendoPay
• Empath (Mental Health Services Assistance)