IT Services Delivery Lead

Summary

Join Dev Technology as a Delivery Lead and oversee the successful operation and delivery of IT services to government agencies. You will lead a team, manage government contracts, and ensure client satisfaction while adhering to regulations and quality standards. This executive role requires strategic leadership, operational management, and strong client relationship skills. You will also be responsible for program delivery oversight, team development, compliance, performance monitoring, financial management, and business development support. The ideal candidate possesses extensive experience in government contracting and IT services, along with strong leadership and communication skills.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field
• PMP (Project Management Professional) or PgMP (Program Management Professional) certification
• Minimum of 10 years of experience in senior leadership roles, with at least 5 years in a senior operations role within a government contracting environment, ideally focused on IT services
• Proven track record of successfully managing and delivering complex IT services to government clients
• Extensive experience in project management, P&L oversight, and operations management in a government contracting context
• Strong understanding of IT service delivery, agile project management methodology, and software development life cycle (SDLC) in a government contracting environment
• Familiarity with federal regulations (e.g., FAR, DFARS) and compliance requirements for government contracts
• Demonstrated ability to lead, motivate, and manage a large, diverse team of professionals across multiple disciplines
• Strong decision-making skills and the ability to manage complex and high-pressure situations
• Excellent communication, interpersonal, and negotiation skills, with the ability to engage effectively with government clients, stakeholders, and internal teams
• Proven ability to manage budgets, forecasts, and financial reporting
• Strong strategic thinking, with the ability to align operational goals with long-term business objectives
• Ability to obtain a government clearance if required

Responsibilities

• Lead and execute the operations strategy for the delivery of IT services to government agencies, aligning with corporate objectives and business goals
• Collaborate with the executive team to identify new business opportunities and innovations in service delivery
• Oversee the day-to-day operations of all government contracts and IT services, ensuring seamless delivery and meeting or exceeding client expectations
• Optimize processes, workflows, and resource management to increase efficiency and reduce costs
• Serve as the primary point of contact for key government clients, ensuring strong and productive relationships
• Actively engage with clients to understand their needs, resolve issues, and ensure successful project outcomes
• Direct and monitor all aspects of project delivery, including scope, timelines, budget, and quality assurance
• Ensure that all projects are executed on time, within scope, and within budget, while adhering to contractual obligations
• Lead a cross-functional team of project managers, operations staff, and technical experts
• Foster a culture of high performance, collaboration, and continuous improvement
• Provide mentorship and development opportunities for staff
• Ensure all operations comply with applicable federal regulations, government contracting guidelines, and internal policies
• Proactively identify and mitigate operational risks, and address any compliance issues that arise
• Implement metrics and KPIs to monitor the performance of service delivery and operational efficiency
• Regularly report on operational performance to the CEO and other stakeholders, providing insights and recommendations for improvements
• Oversee budgeting and financial performance for operations, including resource allocation, cost control, and profitability analysis
• Ensure that projects are delivered within budget, and identify opportunities to maximize profitability without compromising quality
• Support business development efforts by providing operational insights during proposal development, participating in client presentations, and contributing to the creation of new service offerings

Preferred Qualifications

• Master’s Degree
• SAFe® DevOps Practitioner

Benefits

• Generous and flexible time-off policy
• Flexible work schedules and telework options, including remote work availability for eligible projects
• Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
• Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
• 401K matching with immediate vesting and end of year profit sharing
• Regular team and company social events including our annual party, happy hours, fitness challenges, and more
• A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts